Our finance team was swamped with weekly renewals, making it tough to keep track. We relied on emails and spreadsheets to manage them while handling approvals from 8-10 stakeholders across different departments.
On the other hand, purchase requestors did not have visibility into the approval process, and a few approvals were stuck without anyone looking into them for a couple of weeks. Sometimes, finance teams would miss contract renewals and rush through last-minute approvals for fear of being locked out of apps.
New application purchase requests were sent in emails and tracked on spreadsheets. The procurement team had no access to pricing benchmarks. Purchases were most often based on the list price, with no negotiations.