“CloudEagle streamlined our license management, providing centralized visibility and valuable usage insights. Its license reclamation workflows made it easy to deprovision users, harvest unused licenses, and optimize spending.”
- Fred Chin, AVP, Head of IT Operations, RingCentral
RingCentral lacked centralized, real-time visibility into purchased licenses and its usage data. This affected their ability to assess the impact of unused licenses on ROI. The manual process of visiting each app to analyze license usage proved counterproductive for their IT teams and compromised the accuracy of SaaS license management.
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They adopted CloudEagle for centralized license management. The platform seamlessly integrates with their tech stack, benefiting from its extensive integration library of over 500 apps, including their Salesforce connector, to ensure comprehensive visibility into licenses and usage. RingCentral identified unused licenses and implemented workflows to reclaim them.
RingCentral deprovisioned 932 users from underutilized licenses, and they harvested the licenses and reallocated them to new users. Automation helped them save time and costs in license management.
932 unused SaaS licenses were harvested through license reclamation workflows.
It was a major hassle for our IT teams to visit each application and gather SaaS license data. Constantly updating spreadsheets with license info, usage data, and renewal details was time-consuming and hectic. We didn’t know if the purchased licenses were being utilized efficiently.
Our IT teams spent excessive time tracking licenses instead of focusing on core tasks, leading to reduced productivity. Some applications, like Salesforce, didn't provide much return on investment.
Optimizing these licenses was necessary, but identifying unused or underutilized ones was challenging. Emailing 500 users to verify active licenses and managing responses for verification and revocation were difficult.
Recognizing the limitations of our manual process, we decided it was time for a change. I sought a streamlined solution to centralize all our information, save time, reduce errors, and streamline license management.
“CloudEagle was exactly what we needed. It swiftly provided visibility into our SaaS licenses and helped us identify unused and underutilized licenses. Workflows saved valuable time for our team, also saving us thousands of dollars in just a few months.”
- Fred Chin, AVP, Head of IT Operations, RingCentral
CloudEagle was onboarded in 30 minutes, integrated with RingCentral’s tech stack, and provided complete visibility into their SaaS licenses, enabling them to assess provisioned, unused, and underutilized licenses.
RingCentral configured license reclamation workflows to deprovision users of unused licenses so they can harvest them and assign them to new users or right-size them during the next renewal window.
Following the SaaS license access revocation, underutilized licenses were reclaimed. The tool also facilitated one-click license provisioning through auto-provisioning workflows for new employees, ensuring they had access to relevant applications.
RingCentral successfully deprovisioned 932 users from Salesforce, resulting in $1.2 million in savings, thanks to CloudEagle's license reclamation workflows. They harvested those licenses and assigned them to new users, ensuring optimal utilization and increased ROI.
CloudEagle saved time by automating tasks and simplifying workflows, enabling RingCentral’s IT teams to concentrate on strategic initiatives and accelerating project timelines.
CloudEagle significantly reduced RingCentral's costs by identifying and deprovisioning unused licenses. CloudEagle provided accurate usage data beyond simple login activity, enabling RingCentral to optimize its application usage effectively. This initiative resulted in substantial cost savings and a significant ROI increase by reallocating resources from underused licenses through application rationalization.
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