Our top priorities were optimizing our SaaS portfolio and controlling spending at Heath Ceramics. However, achieving these goals required visibility into our SaaS applications.
We used spreadsheets to manage SaaS applications, but this manual approach wasn’t sufficient and accurate enough to make well-informed management and optimization decisions. There was no centralized view of our SaaS stack, and spreadsheets could only track a small fraction of their SaaS portfolio.
This lack of visibility made it hard for our IT team to differentiate sanctioned apps from unsanctioned ones (shadow IT), making optimization difficult. Also, our finance team couldn’t attribute the spending to each application and vendor.
It was impossible to distinguish between apps formally paid for by the finance team and apps resulting from shadow purchases, as spreadsheets didn’t provide all the necessary information.