We encountered difficulties due to the absence of a centralized system for storing and tracking our SaaS contracts. Without clear visibility into renewal dates for various vendors, our contracts were often auto-renewed unintentionally.
Renewing SaaS applications on time became a significant challenge for our team, as we relied on decentralized and manual tracking methods like spreadsheets.
Due to the lack of an automated reminder system, we missed the renewals and could not switch to another platform. As a result, we had to continue using the same application until the next renewal window.
Consequently, we were stuck using the same application until the next renewal window. Our primary concern was the unnecessary SaaS costs incurred due to these auto-renewals.