CloudEagle.ai Recognized in the Gartner Voice of The Customers Report for SaaS Management Platforms

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Four Years. Two Gartner Recognitions. One Goal: Transforming SaaS Management and Access Governance with AI!

In just four years, CloudEagle.ai has propelled from an ambitious idea to an industry-recognized leader in SaaS management, a feat very few platforms achieve in a short time.

First, Gartner recognized CloudEagle.ai as the most innovative AI-driven SaaS management platform in the 2024 Magic Quadrant. Now we have secured another milestone as CloudEagle.ai has been named in the Gartner Peer Insights "Voice of the Customer" for SaaS Management Platforms.

Peer review on Gartner:

“CloudEagle SaaS management platform's intuitive interface and powerful features make managing licenses, monitoring spending, and ensuring compliance seamless. I observed that consistent performance with minimal downtime enhances productivity.”

But what does this inclusion mean? How does it validate CloudEagle’s impact in the SaaS management space? And why are customers choosing CloudEagle over traditional solutions? Let’s explore!

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What is Gartner Peer Insight's "Voice of the Customer" for SaaS Management Platforms?

Gartner Peer Insights "Voice of the Customer" is one of the most credible, data-driven recognitions as it is based on actual customer experience. Unlike other analyst reports that evaluate platforms from a market perspective, this recognition curates real-world reviews, ratings, and testimonials from the Gartner platform.

“Voice of the Customer” reflects the perception of the customer experience and helps buyers make the right purchase decision. For SaaS management platforms, this means Gartner has evaluated what real IT, procurement and finance professionals/peers (members of Gartner) are saying about CloudEagle’s ability to deliver value in areas like:

• SaaS discovery
• License optimization and reclamation
• Cost and entitlement optimization
• Automated onboarding and Offboarding
• Self-service app catalog
• Configuration and user management
• Compliance management

Gartner Peer Insights aggregates reviews and ranks SaaS management platforms based on direct customer feedback, making it one of the most reliable and non-biased indicators of how well a platform performs in real enterprise environments.

For CloudEagle, this recognition as an ‘Established platform’ directly reflects the trust and satisfaction our customers have in our platform, trust built on real results, not just promises.

What this recognition means for CloudEagle?

Over the years, CloudEagle.ai has evolved from a SaaS discovery tool to a complete SaaS lifecycle management platform and this recognition validates the platform’s ability to solve the immediate SaaS governance challenges for enterprises with a growing SaaS portfolio.

But more than that, it proves that our AI-driven SaaS management and optimization approach isn’t just different, it’s driving measurable impact where other platforms fall short.

"From day one, our mission has been to enable IT, procurement, and finance teams with an intelligent, AI-driven approach to SaaS management and access governance. Being recognized in Gartner Peer Insights ‘Voice of the Customer’ reaffirms that CloudEagle isn’t just a tool, it’s a platform that transforms how enterprises manage their SaaS stack. We’re committed to continuous innovation, helping our customers optimize spend, strengthen security, and streamline procurement workflows like never before," Nidhi Jain, CEO & Founder, CloudEagle.ai.

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Challenges Faced by Enterprises with a Growing SaaS Portfolio

1. Lack of comprehensive visibility and features to manage the entire SaaS lifecycle

Post-pandemic accelerated SaaS adoption as companies were moving away from traditional, legacy systems as SaaS apps were more agile and easier to manage.

By 2023, the average enterprise managed a SaaS portfolio of over 300 applications, as highlighted in our SaaS spend trends report. However, despite an annual SaaS spend of $1,500 to $3,500 per employee per application, the expected ROI often failed to align with these investments, raising concerns for enterprises about cost efficiency and value realization.

One of the key reasons behind this ROI gap was the lack of visibility into purchased applications and license utilization. Many organizations relied on spreadsheets and other manual tracking methods to manage SaaS applications, licenses, and associated spend.

They struggled to:

✅Identify all SaaS applications in use, leading to shadow IT and redundant tools.

✅Monitor real-time usage insights to ensure licenses are fully utilized.

✅Track and manage renewals, preventing auto-renewals for underutilized software.

✅Enforce governance policies to control access, security, and compliance risks.

2. Enterprises struggling with Surface-Level Usage Insights Hindering Optimization

Most enterprises relied on IT asset management tools to manage SaaS applications; however, these tools often fall short, as they focus on hardware or on-premise software rather than cloud-based SaaS solutions.

These ITAM tools provide only high-level usage insights, such as login data or basic user activity, without deep visibility into how applications are being used. In manual tracking, IT teams had to visit each application individually to analyze usage data for optimization, a laborious task with high chances of errors.

Without deep usage analytics:

✅Enterprises paid for unused or underutilized licenses.

✅IT teams struggled to downgrade, reassign, or deprovision licenses efficiently.

✅Departments lacked clarity on which tools are driving productivity versus those that are merely being logged into occasionally.

This resulted in poor license utilization, unnecessary spending, and procurement and IT management inefficiencies.

2.1. Poor ROI Due to Underutilized Licenses

Surface-level insights impact license optimization. In many cases, users with premium licenses only used basic features, leading to wasted spend on unnecessary upgrades.

The problem was further compounded by the lack of visibility into real-time license utilization. Since IT teams were unable to accurately track which employees are actively using their licenses and to what extent, they continued renewing and paying for licenses without realizing that many are underutilized or entirely unused.

Some of the key challenges enterprises face due to poor license utilization include:

✅No insights into feature-level usage, making it difficult to downgrade licenses appropriately.

✅Continued payments for inactive users, leading to wasted SaaS spend.

✅Procurement teams are unaware of actual needs, resulting in bulk license purchases that exceed requirements.

Without automated license monitoring and right-sizing capabilities, enterprises struggle to align SaaS spending with actual usage, ultimately leading to poor ROI and unnecessary costs.

3. Increased Spend Due to Shadow IT and Auto-Renewals

Shadow IT, where employees or departments purchase SaaS applications without IT or procurement approval, has become a growing challenge, especially in remote and hybrid work environments.

These unauthorized applications remain beyond the purview of finance and IT teams, making it difficult to track and manage spend, security, and compliance effectively.

A major financial drain comes from auto-renewals; enterprises end up paying for licenses they're not even aware of without realizing it until after renewal charges appear on their financial reports.

Adding to the complexity, enterprises lack efficient contract management capabilities, making it challenging to track renewal deadlines, negotiate pricing, or consolidate redundant tools. As a result:

✅Hidden renewals increase SaaS spend, often going unnoticed until it’s too late to cancel.

✅IT and finance teams lack visibility into unapproved software purchases, leading to fragmented spending.

✅Enterprises miss opportunities to renegotiate contracts or replace tools with cost-effective alternatives.

4. Overprivileged Access Due to Manual Provisioning

When a new employee joins an organization, IT teams manually provision access to each SaaS application they require. In most enterprises, this is done without a structured Role-Based Access Control (RBAC) framework, meaning access permissions are often granted inconsistently or exceed what is actually needed for the employee’s role.

Since IT teams must navigate multiple admin portals and manually assign access, mistakes become inevitable. A minor oversight, such as misplacing a permission level, can lead to severe security risks, compliance violations, and operational inefficiencies.

Key challenges enterprises face due to manual provisioning and lack of RBAC include:

Overprivileged employees gaining access to sensitive data:  In some instances, an employee might be given admin privileges instead of standard user access, allowing them to modify configurations, delete critical data, or view confidential information they should not have access to.

Privileged accounts becoming high-risk attack targets:  Cybercriminals frequently target privileged accounts, and an employee with excessive permissions could unknowingly compromise an organization's security by becoming an entry point for an attack.

Time-consuming onboarding and provisioning delays: Since IT teams must visit each SaaS application manually to assign access, onboarding new hires or adjusting permissions for role changes becomes a highly inefficient process, delaying productivity for employees.

Without automated provisioning workflows and RBAC-driven access control, enterprises continue to face security vulnerabilities, compliance challenges, and inefficiencies that could easily be mitigated with a structured, policy-driven approach to SaaS access management.

5. Unauthorized Access Due to Poor Deprovisioning

When employees leave an organization, their access to SaaS applications must be revoked immediately to prevent security breaches. However, many enterprises rely on manual offboarding, which leads to:

✅Orphaned accounts that former employees can still access.

✅Compliance violations if sensitive company data remains exposed.

✅Continued license costs for users who no longer work at the company.

Former employees with retained access to sensitive systems pose a serious security risk, whether due to oversight, negligence, or malicious intent. Without automated deprovisioning, ex-employees can still access IT admin tools, financial systems, or HR platforms.

Poor deprovisioning can result in data breaches, compliance risks, and unnecessary spending, especially in organizations with high employee turnover or frequent role changes.

6. Decentralized Purchases & the Rise of Citizen SaaS Buying

With the rise of citizen SaaS buying, employees and department heads are increasingly making software purchasing decisions independently, often bypassing IT and procurement teams. This decentralized purchasing model turns every employee into a procurement professional, leading to:

Duplicate tools across teams: Multiple departments unknowingly subscribe to similar or overlapping SaaS applications, increasing unnecessary costs.

Missed opportunities for optimization: Without centralized oversight, enterprises fail to consolidate contracts, negotiate better pricing, or optimize license usage across teams.

Without a unified SaaS procurement and management strategy, enterprises struggle with uncontrolled spend, compliance risks, and operational inefficiencies, ultimately driving down ROI.

Why are customers choosing CloudEagle.ai over traditional solutions?

CloudEagle.ai is a SaaS management, procurement, and access governance platform that helps organizations Discover, Manage, Govern, and Renew SaaS applications.

Here are a few reasons why customers prefer CloudEagle.ai:

🚀 40,000+ hours saved through automated workflows.

💰 $150M in SaaS savings by eliminating waste and optimizing licenses.

⚙️ 8,000+ automated workflows streamlining procurement and renewals.

📊 $2.6B in SaaS spend analyzed, providing deep insights and cost control.

Peer review on Gartner:

"I have been using CloudEagle in my company for many years now. My overall experience has been great. CloudEagle has visibility into SaaS licenses and it helps in optimizing the usage and prevention of duplicate subscriptions which helps in cost savings. It optimizes license management. Other than that, the platform automates workflows, onboarding, and offboarding, which helps reduce manual tasks. Its access management features are compliant, robust, and secure, which mitigate risks related to shadow IT. Its detailed tracking of software usage ensures effective management across SaaS Stacks. "

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1. Complete SaaS Application and Spend Discovery

CloudEagle automatically discovers all SaaS applications in an enterprise by integrating with SSO, finance systems, browser extensions, and HRIS systems.

This ensures that every licensed, sanctioned, and unsanctioned application (shadow IT) is identified, giving IT and finance teams a comprehensive, real-time view of all software in use.

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With intelligent spend discovery, CloudEagle maps software purchases to teams and departments, offering detailed breakdowns of who is using what and how much is being spent.

This enables budget optimization, better vendor negotiations, and the elimination of redundant tools. As CloudEagle.ai identifies unsanctioned applications, you can proactively prevent shadow IT and SaaS sprawl.

Unauthorized apps not only pose a risk to company data but also drive up SaaS costs when they transition to paid plans. Set up proactive alerts to identify unsanctioned software purchases made with company credit cards, allowing you to detect and mitigate shadow IT before it escalates.

2. Deeper Usage Data Through Direct API Integrations

CloudEagle goes beyond basic login tracking by providing detailed, feature-level usage insights through direct API integrations with SaaS applications.

Unlike traditional ITAM tools that offer only surface-level insights, CloudEagle delivers deeper telemetry, allowing organizations to track and optimize SaaS usage at a granular level.

One of CloudEagle’s biggest differentiators, highlighted by Gartner, is its industry-leading integration library of 500+ applications. These direct API integrations provide unparalleled real-time visibility into SaaS usage, enabling IT and procurement teams to track:

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• The number and duration of meetings hosted on Zoom.
• How many envelopes have been sent and signed in DocuSign.
• Files stored, shared, and accessed in Google Drive.
• Feature-level adoption across critical enterprise applications.

With CloudEagle, enterprises don’t just know who is logging into an app, they gain precise insights into how SaaS tools are being used. This enables organizations to:

✅Right-size licenses by downgrading or reallocating underutilized seats.

✅Eliminate unnecessary spending on tools that provide little business value.

✅ Make data-driven procurement decisions based on actual employee usage.

This deeper telemetry is a game-changer for SaaS lifecycle management. By providing detailed visibility into user activity, license utilization, and application performance, CloudEagle ensures that every license is used to its full potential, delivering higher ROI, improved governance, and cost-effective SaaS optimization.

2.1. License management and harvesting

Direct integrations enable CloudEagle.ai to discover purchased, provisioned, and unused licenses within an organization. It enables IT teams to optimize usage and ensure that the license is used for what it has been paid for.

In instances of underutilization, you can set up license reclamation workflows that will automatically deprovision users from licenses due to low usage, harvest the licenses, and assign them to the next user, ensuring that SaaS investments are fully optimized.

Through AI-powered workflows, IT teams can:

✅Downgrade licenses when premium features aren’t being used.

✅Reassign licenses from inactive users instead of purchasing new ones.

✅Track and enforce usage policies to ensure SaaS budgets are utilized effectively.

With built-in license harvesting, CloudEagle prevents wasteful spending while keeping SaaS resources efficiently allocated.

3. AI Metadata Extraction to Streamline Contract & Renewal Management

CloudEagle.ai uses AI to extract key contract details, including renewal dates, auto-renewal clauses, and compliance terms, ensuring every contract is organized in one place for easy access.

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To prevent missed renewals and unexpected charges, CloudEagle sends renewal alerts 90 days before the deadline, giving IT and procurement teams ample time to analyze usage, optimize licenses, and renegotiate contracts for better pricing.

Peer review on Gartner:

“When we started using Cloudeagle, our contract management has become much easier. Before there was too much paperwork involved and teams would often miss deadlines. Now with their automatic reminder, we are able to manage our contracts and renewals much more efficiently.”

4. Automated Provisioning and Deprovisioning

CloudEagle streamlines user lifecycle management with AI-powered provisioning and deprovisioning workflows, ensuring employees receive appropriate access to SaaS tools while maintaining security and compliance.

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CloudEagle enables:

✅Zero-touch onboarding, where employees are automatically granted access to the right tools based on their role.

✅Just-in-time provisioning, reducing overprivileged access while ensuring users get the licenses they need.

✅Automated offboarding, where employee access is revoked immediately upon departure, eliminating security risks and orphaned licenses.

It also allows you to provide time-based access, where you can grant access to the end-user for a specific period, after which the access is automatically revoked; this prevents unauthorized access and keeps your system safe.

5. Seamless Purchase Requests & Approvals Through Slack and Teams Integrations

CloudEagle.ai enables citizen SaaS buyers by allowing them to raise purchase requests directly from Slack or Microsoft Teams and the relevant stakeholders can either approve or deny the procurement or renewal request directly from the apps they’re working on, like Jira, and ServiceNow.

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Instead of navigating multiple systems, employees can request new software, license upgrades, or renewals right where they work.

✅Instant approvals or rejections by IT and procurement teams within Slack or Teams.

✅Automated routing to the right stakeholders for faster decision-making.

✅Full visibility and centralized tracking, ensuring a single source of truth for all software purchases.

By integrating directly with popular enterprise tools, CloudEagle eliminates procurement bottlenecks, reduces learning curves, and makes renewals, access requests, and approvals more efficient without disrupting workflows.

Automated procurement workflows and bi-directional integrations centralize SaaS purchasing, preventing decentralized purchases and increasing transparency.

With a single-pane-of-glass view into who is purchasing what and how much is being spent, teams can eliminate duplications, redundancies, and hidden costs, ensuring smarter SaaS procurement with CloudEagle.ai.

6. AI-Powered SaaSMap – The Ultimate SaaS Intelligence Engine

CloudEagle.ai’s LLM-powered knowledge graph, SaaSMap, revolutionizes SaaS procurement, management, and renewal decisions by providing real-time, data-driven intelligence.

Recognized by Gartner as a key AI-driven innovation, SaaSMap helps enterprises make informed purchasing decisions, negotiate better contracts, and optimize SaaS usage, eliminating guesswork and inefficiencies.

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Actionable Insights for Smarter SaaS Decisions

With 100K+ SaaS applications, 10M+ reviews, and 200K+ case studies, CloudEagle.ai acts as the "ZoomInfo of SaaS apps," delivering comprehensive vendor intelligence to IT and procurement teams.

Using AI and machine learning, SaaSMap continuously updates pricing benchmarks, feature adoption trends, and competitive insights based on 2B+ transactions, on-field experts, and an extensive network of SaaS buyers.

By leveraging CloudEagle’s SaaSMap, enterprises can:

✅Benchmark SaaS pricing and negotiate vendor contracts with real-time market data.

✅Eliminate overspending by identifying fair market prices for licenses and renewals.

✅Streamline software procurement with data-backed purchase recommendations.

For teams lacking procurement bandwidth, CloudEagle’s SaaS buying experts act as an extension of your procurement team, handling negotiations and ensuring you secure the best software at the right price, allowing your team to focus on strategic priorities.

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A Quick Rundown of How CloudEagle.ai Can Help Enterprises Like Yours

“CloudEagle is a highly innovative and user-friendly platform that offers visibility, software usage, licensing costs and managing renewals, Review from Gartner Peer Insights.”

• Complete SaaS Discovery & Visibility: Identify all SaaS applications in use, including shadow IT, to eliminate hidden spend.
• Optimize SaaS Spend & Reduce Costs: Automatically harvest unused licenses and send renewal alerts to prevent overpaying and improve ROI.
• AI-Powered Price Benchmarking & Negotiation Support: Leverage real-time pricing intelligence from 2B+ transactions to negotiate better vendor contracts.
• Automated Provisioning & Deprovisioning: Ensure secure, role-based access while reducing manual IT workloads and minimizing security risks.
• Renewal & Contract Management: Track SaaS contracts in one place, receive 90-day renewal alerts, and prevent unexpected auto-renewals.
• Seamless Slack & Teams Integrations: Enable employees to raise purchase requests directly from Slack, Teams, Jira, or ServiceNow for streamlined approvals.
• Deep Feature-Level Usage Insights: Go beyond login tracking with API-powered telemetry to monitor how applications are truly being used.
• Access Governance & Security Compliance: Automate just-in-time access, prevent overprivileged accounts, and enforce zero-trust policies.
• SaaS Procurement Experts On-Demand: CloudEagle’s procurement experts handle vendor negotiations, allowing internal teams to focus on strategic initiatives.

CloudEagle.ai provides enterprises with a centralized, AI-powered platform for SaaS management, ensuring cost efficiency, security, and operational excellence at scale.

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Conclusion

Being recognized in Gartner Peer Insights ‘Voice of the Customer’ for SaaS Management Platforms is a testament to CloudEagle’s impact in the industry and the real-world value it delivers to enterprises.

This recognition is based on direct customer feedback, proving that CloudEagle isn’t just another SaaS management tool, it’s a trusted platform that drives measurable results.

As enterprises continue to expand their SaaS portfolios, challenges such as rising costs, shadow IT, security risks, and inefficient procurement become more pressing. CloudEagle addresses these pain points with an AI-powered platform and helps organizations optimize their portfolio.

Looking to transform your SaaS management strategy? See how CloudEagle can help your organization maximize efficiency, reduce costs, and stay secure, book a demo today.

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