Junior CSM

Full time
Department :
Business Operations
Location :
USA
Min. Experience (Yr's):
1

Company description

CloudEagle helps finance, operations & IT teams save on software spend and helps streamline the renewal and buying process. We have helped several companies like Iceye, Wefunder, Armory save 10-30% on their software spend and hundreds of hours renewing and buying apps.

Job description

We are seeking an experienced and dynamic Junior Customer Success Manager to join our team. As a Junior Customer Success Manager, you will play a critical role in driving customer success and satisfaction, maximizing customer lifetime value, and fostering long-term relationships with our clients. You will collaborate closely with cross-functional teams to ensure customer success at all stages of the customer journey. The ideal candidate is passionate about delivering exceptional customer experiences, possesses strong leadership skills, and has a proven track record in driving customer success in a B2B environment.

Responsibilities

  • Ensure value delivery to customers on a weekly or biweekly basis.
  • Raise support tickets, follow up with engineers, and keep customers updated.
  • Follow up with customers to ensure they complete their assigned tasks.
  • Assign and track tasks for ongoing projects.
  • Assist with direct software integrations.
  • Send notification reminders as needed.
  • Ensure timely renewals of customer contracts.
  • Support and contribute to customer success initiatives.

Preferred Skills

  • Bachelor's or Master’s degree in engineering.
  • Proven experience as a Customer Success Manager or similar customer-facing role in a B2B environment.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong analytical and problem-solving skills, with the ability to interpret customer data and derive actionable insights.
  • Goal-oriented mindset, with a track record of meeting or exceeding customer success targets.
  • Technical aptitude and the ability to quickly learn and understand complex products or services.
  • Experience in the SaaS industry or working with technology solutions is a plus.
  • Passion for delivering exceptional customer experiences and driving customer success.

Start Your Journey to a Successful Career

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